The starting situation
Half of client messages were "where is my order?". Nobody asked for reviews after delivery, and the Monday review was built from three spreadsheets crossed by hand.
What it delivers
- 7 out of 10 tickets handled without human intervention
- Positive reviews finally come in, disputes are defused in private
- No more Monday morning spreadsheet crossing
70% of support tickets resolved automatically
What we set up
01
Support wired to the carrier
Order tracking questions get an immediate answer with the parcel's real status. The team only sees genuine disputes.
02
Post-delivery reviews
Three days after delivery, the satisfied client is invited to leave a review. Unhappy ones are intercepted before going public.
03
Sales and margin dashboard
Sales, margins, returns and ads consolidated nightly. The Monday review reads in ten minutes.
Shopify
Zendesk
Airtable
Make
Services used on this project
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