The starting situation
No-shows punched holes in the schedule: slots lost every week while the waiting list overflowed. The phone desk was saturated at peak hours, and every last-minute cancellation stayed an empty slot for lack of time to call the waiting list.
What it delivers
- Half as many missed appointments from the first month
- Cancelled slots get refilled instead of lost
- The phone is available again for patients who need it
2× fewer missed appointments
What we set up
01
Session reminders that halve no-shows
SMS the day before with one-click confirmation. Patients who can't come free their slot instead of simply not showing up.
02
Automatic waiting list
A cancelled slot is offered automatically to waiting patients, in order. The schedule gap refills itself within minutes.
03
Answers to recurring questions
Hours, documents to bring, reimbursements: the questions that saturated the phone get an instant answer, the desk keeps the real calls.
Calendly
Brevo
Make
Google Agenda
Services used on this project
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