The starting situation
The phone rang non-stop for workshop appointments, often mid-repair. Service and inspection reminders never went out, repair quotes waited until evening, and happy customers never left reviews.
What it delivers
- Half as many calls at the front desk, the workshop works in peace
- Customers return for their due dates instead of going to the chain center
- The Google listing climbs and brings in new local customers
1 in 2 front-desk calls eliminated
What we set up
01
Online workshop booking
The customer picks a slot from the workshop's real availability, gets a reminder the day before, and cancellations free the lift automatically.
02
Inspection and service reminders
Every vehicle known to the shop triggers its own due-date reminders: inspection, service, tires. Customers come back without anyone thinking about it.
03
Google reviews at the right moment
After the car is returned, satisfied customers get a review invitation. Unhappy ones are intercepted before they rate.
Calendly
Brevo
Google Agenda
Make
Google Sheets
Services used on this project
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